Privacy policy
Oriana.pk — Your Privacy is Our Priority 🔒
Introduction
Welcome to Oriana.pk. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase with us.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you shop with us, we may collect the following information:
Personal Information
- ✅ Full name
- ✅ Phone number
- ✅ Delivery address
- ✅ City and province
- ✅ Email address (if provided)
Order Information
- ✅ Products purchased
- ✅ Order value and payment method
- ✅ Delivery status and history
Technical Information
- ✅ IP address
- ✅ Browser type and device
- ✅ Pages visited on our website
- ✅ Time and date of visit
How We Use Your Information
We use your information for the following purposes:
| Purpose | Details |
|---|---|
| 📦 Order Processing | To confirm, pack and deliver your order |
| 📱 Customer Support | To respond to your queries and complaints |
| 🚚 Delivery Updates | To send tracking information and delivery alerts |
| 📣 Marketing | To send new arrivals, offers and promotions (only if you opt in) |
| 📊 Improvement | To improve our website and shopping experience |
| 🔒 Security | To detect and prevent fraud or unauthorized access |
How We Protect Your Information
At Oriana.pk, we take the security of your data seriously. We implement the following measures to keep your information safe:
- 🔐 Secure SSL encryption on all pages
- 🔐 Limited access to personal data — only authorized team members
- 🔐 No storage of payment card details on our servers
- 🔐 Regular security checks and updates
Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Courier Partners — to deliver your order to your address
- Payment Processors — JazzCash, EasyPaisa for secure payment handling
- Legal Requirements — if required by law or government authorities
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your cart and preferences
- Understand how visitors use our website
- Improve our website performance
You can choose to disable cookies in your browser settings at any time. However, some features of the website may not function properly without cookies.
Third Party Links
Our website may contain links to third party websites such as social media pages. Please note that we are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
Your Rights
As a customer of Oriana.pk, you have the following rights:
- ✅ Access — Request a copy of the personal data we hold about you
- ✅ Correction — Ask us to correct any inaccurate information
- ✅ Deletion — Request deletion of your personal data
- ✅ Opt Out — Unsubscribe from marketing messages at any time
- ✅ Complaint — Contact us if you feel your privacy has been violated
Children's Privacy
Oriana.pk is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have accidentally collected such information, please contact us immediately and we will delete it.
Marketing Communications
If you have opted in to receive marketing messages from us, we may send you:
- New arrival notifications
- Exclusive discount offers
- Seasonal sale announcements
- Festival and Eid collection launches
You can opt out at any time by replying STOP to any message or contacting us directly on WhatsApp.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Shipping Jurisdiction
Please note that Oriana.pk ships only within Pakistan. All personal data collected is stored and processed in accordance with Pakistani data protection practices.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:
📱 WhatsApp: [Your Number] 📧 Email: support@oriana.pk 🌐 Website: www.oriana.pk 🕐 Response Time: Monday to Saturday, 10 AM to 7 PM
Last Updated: May 2025
At Oriana.pk, your trust is the foundation of everything we do. We are committed to keeping your information safe, private and secure at all times.
— Team Oriana.pk 🔒🌸