Shipping policy
Oriana.pk — Fast, Reliable & Nationwide 🚚
Overview
At Oriana.pk, we are committed to delivering your favourite outfits safely and on time. We take great care in packaging every order and work with trusted courier partners to ensure your purchase reaches you in perfect condition.
Please Note — Oriana.pk ships exclusively within Pakistan. We do not offer international shipping at this time.
Shipping Coverage
We deliver to all cities and towns across Pakistan including but not limited to:
| Major Cities | Other Cities |
|---|---|
| Karachi | Sukkur |
| Lahore | Hyderabad |
| Islamabad | Multan |
| Rawalpindi | Sialkot |
| Peshawar | Gujranwala |
| Quetta | Abbottabad |
| Faisalabad | Bahawalpur |
| Mirpur AJK | Larkana |
If your city is not listed above, don't worry — we likely deliver there too. Contact us on WhatsApp to confirm.
Delivery Timeframes
| Delivery Type | Cities | Timeframe |
|---|---|---|
| 🚀 Express Delivery | Karachi, Lahore, Islamabad | 1 to 2 working days |
| 📦 Standard Delivery | All Major Cities | 3 to 5 working days |
| 🏘️ Remote Areas | Small Towns & Villages | 5 to 7 working days |
Working days are Monday to Saturday. Orders placed on Sunday or public holidays will be processed the next working day.
Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Above Rs. 3,000 | 🎉 FREE Delivery |
| Below Rs. 3,000 | Flat Rs. 200 |
| Express Delivery | Rs. 350 (select cities) |
Order Processing Time
- All orders are processed within 24 to 48 hours of confirmation
- Orders placed before 2 PM are dispatched the same day
- Orders placed after 2 PM are dispatched the next working day
- During sale seasons or Eid collections, processing may take up to 72 hours
Order Tracking
Once your order is dispatched you will receive:
- ✅ A tracking number via WhatsApp or SMS
- ✅ Name of the courier company handling your order
- ✅ An estimated delivery date
You can track your order directly on the courier's website using your tracking number.
Our Courier Partners
We work with Pakistan's most trusted courier services:
- 📦 TCS
- 📦 Leopards Courier
- 📦 M&P (Moveex & Pick)
- 📦 Call Courier
- 📦 BlueEx
Courier partner may vary depending on your city and order type.
Packaging
At Oriana.pk we believe unboxing should feel special. Every order is:
- 🎀 Carefully folded and packed
- 🎀 Wrapped in branded packaging
- 🎀 Sealed securely to prevent damage
- 🎀 Handled with care from our studio to your door
Failed or Missed Deliveries
- If delivery is attempted but unsuccessful, the courier will try again the next working day
- After 2 failed attempts, the order will be returned to us
- In case of a returned order, please contact us on WhatsApp to rearrange delivery
- Additional shipping charges may apply for re-delivery
Damaged or Lost Parcels
- If your parcel arrives damaged, please take photos immediately and contact us within 24 hours of delivery
- If your parcel is lost in transit, we will investigate with the courier and either resend your order or issue a full refund
- Oriana.pk is not responsible for delays caused by courier errors, natural disasters or circumstances beyond our control
Cash on Delivery (COD) Policy
- COD is available across all cities in Pakistan
- Please ensure you have the exact amount ready at the time of delivery
- Repeated refused or unaccepted COD orders may result in COD privileges being suspended for future orders
Important Notes
- Delivery times are estimates and not guaranteed
- Oriana.pk is not responsible for delays due to incorrect address information provided by the customer
- Please ensure your phone number and address are correct when placing your order
- For any address changes, contact us before your order is dispatched
Contact Us
For any shipping related queries please reach out to us:
📱 WhatsApp: 03270108745 📧 Email: daniabaloch1217@gmail.com 🌐 Website: www.oriana.pk 🕐 Support Hours: Monday to Saturday, 10 AM to 7 PM
Last Updated: May 2025
We are constantly working to improve our delivery experience. Thank you for shopping with Oriana.pk — Pakistan ka apna fashion brand. 🇵🇰
— Team Oriana.pk 🌸🚚